It's Time for a Roundup, The Appeals Have Stampeded! Webinar

Maricopa County (AZ) was struggling in managing numerous assessment appeals. The Assessor’s Office was literally moving thousands of pieces of paper from department to department, through several staff including the in-taking clerical staff to appraisal hands, to other clerical hands for entries and back full-circle to the in-taking staff that was to finish the process by mailing out the appeal decisions. Documents were placed in wrong folders, there were folder tracking issues which created problems for last minute work-ups for a hearing on an appeal.

Even with a low percentage of the appeals falling prey to these issues, the appeals were scattered and rounding-up them up was a process which created feelings of frustration, playing the blame game, and overall creating high tension in the office. 

Mr. Boisvert will share what Maricopa County developed in order to solve the appeals issues by walking through the analysis of where the appeals management process could be improved including the criteria for a new process system, the defined benefits and the potential risks with change. Modifications and upgrades made which have occurred as the process moved forward over the last three years as well as the next upcoming appeals season will be shared.

Key Take-Aways From This Webinar

• The steps needed in evaluating your office appeals process. 

• Identifying your goal(s) with the business process change.

• How to evaluate the internal and external resources available to complete the business change.

• Understanding the risks with the change.

• Evaluating the challenges and ultimate changes your office made.

• Considering future enhancements they may need to be developed.