Give Constituents What They Want: Instant Gratification

Providing a great self-service experience is paramount for today’s government contact centers. Giving your constituents an easy and quick way to answer questions or solve problems on their own improves customer experience, decreases cost and reduces internal workloads. It’s perhaps the single most powerful improvement contact centers can make to meet today’s demands and prepare for the future.

Join Government Technology March 15 for an in-depth look at how AI-powered virtual assistants, seamless channel hopping and other advanced capabilities can give residents instant gratification while removing simple service requests and repetitive questions from call center agent workstreams. You’ll get expert insights on:

• Choosing the right chatbot and virtual agent solutions for your organization
• Techniques for getting constituents to the right information and services faster
• Optimizing experiences for the public and your workforce.