Secure Remote Support for the Mobile Agency

Agencies have used remote access to support their employees for decades. However, the point-to-point solutions first used to support the LAN have failed to address key security requirements of an Internet-centric world. In fact, for several years, remote access has been found to be the leading attack pathway for hackers – in some studies, implicated in more data breaches than all other pathways combined. Remote support’s extension into post-PC devices like smartphones and tablets puts further strain on the old model, warranting a thorough evaluation of remote support security best practices

This session outlines the technical and industry challenges that contribute to security vulnerabilities in remote support and suggests nine recommendations for securing remote support in a mobile and connected world

Topics to covered include:

• Why remote support is a current security risk
• How remote support is extending to mobile
• Why a strategy for remote support security is needed