How Two Cities Are Transforming IT Service Management

Government IT teams face growing demands. Technology is fundamental for enabling today’s hybrid and remote public-sector workforces – and supporting workers at home or remote locations at scale is a new challenge. In addition, increased attention on IT modernization throughout government is driving the need to strengthen project management and maximize resources.

Join Government Technology for a practical look at how state and local governments are modernizing IT service management to address these and other important issues. We’ll host a panel of experts – including officials from Oklahoma City and Avondale, Ariz. – for an interactive discussion on how innovative tools like self-service portals, online knowledge bases and automated workflows can improve user support and satisfaction. You’ll also find out how modern approaches such as combined IT project and ticketing platforms can improve management and resource allocation.

Register now to:

• Hear how Oklahoma City built a self-service portal to meet the IT needs of 5,000 city employees more effectively
• Hear how the city of Avondale transformed IT service delivery, improved interdepartmental communication and streamlined employee onboarding
• Learn best practices for adopting self-service and curated IT knowledge bases
• Get advice on adopting ITIL without draining resources and budgets