IT's Battle Plan to Win the Customer Experience Revolution

Technology plays an increasingly central role to achieving successful customer experience (CX) projects. Shifting consumer trends in 2020 led to a “customer experience revolution,” and CX leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017. This increases demand and pressure on IT organizations. This complimentary webinar looks at the CX traps that technology organizations need to avoid, and the best practices IT can use to not just survive the customer experience revolution, but drive CX success.

Discussion Topics:

• Better understand how IT can survive the “customer experience revolution”
• Examine what the CX revolution means for IT
• Know the CX traps to avoid and best practices to drive CX success