Call Center Modernization Virtual Roundtable
Google Cloud and Cisco have partnered together to bring customers our joint Contact Center AI solution. Google Cloud brings expertise in Conversational AI and pairs it with Cisco's IVR, routing, analytics, and agent desktop solutions to create one seamless Contact Center AI offering for our customers. Contact Center AI with Cisco helps agencies increase operational efficiency and improve customer satisfaction.
During this webinar, the following topics will be covered:
- Speaker introductions and kickoff
- Day in the life of AI-enhanced Contact Center agent
- Natural language processing
- Call deflection
- Solution demo for voice
- Solution demo for digital channels
Speaker and Presenter Information
Mike Snodgrass, Customer Engineer, Google Cloud
Doug King, Technical Solutions Architect, Cisco
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Google Cloud Government Team at Carahsoft
