Why Governments May Need to Re-evaluate Their Enterprise Search Capabilities

The public is used to consuming information online. And it’s no different when it comes to government resources. In fact, during the pandemic, constituents have turned to state and local websites more than ever for the latest public health announcements and other important government information.

Nothing can be more frustrating for constituents and the public sector employees serving them than not easily finding what is needed through a website’s search function. On Aug. 25 at 11am PT/2pm ET, Government Technology is being joined by SearchBlox Software to discuss the latest innovations in enterprise search capabilities and how they can help the public get the information they need, faster. Register now to hear our experts discuss:

How AI-enabled features continuously enhance search functions over time to provide valuable insights
How pre-built capabilities make installation easy and cost-effective versus traditional search technology
How better search capabilities can improve both the constituent and employee experience on government websites

Speaker and Presenter Information

Dr. John Lewis

Chief Knowledge Officer, SearchBlox Software

Dr. John Lewis is currently the Chief Knowledge Officer at Searchblox Software, Inc. John is the author of “Story Thinking: Transforming Organizations for the Fourth Industrial Revolution,” and he brings his expertise to Searchblox Inc. to enhance the enterprise search journey. John has “Big 4” management experience and was acknowledged by Gartner with an industry “Best Practice” paper for an innovative global knowledge management solution.

John holds a Doctoral degree in Educational Psychology from the University of Southern California, and is on the review board for the Journal of Knowledge Management. John is on the advisory board with the Lifeboat Foundation, he is a senior research associate of IIKI (International Institute for Knowledge and Innovation), and a founding member of EBLI (Evidence-Based Learning Institute) where he currently serves as its President.

William (Bill) Rials, Ph.D. — Moderator

Associate Director and IT Professor, Tulane University and Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO.