Splunk IT Workshop - EMEA Series

Business Service Insights Hands-On Workshop

This workshop is led by Splunk Solutions Engineers, ITOA Specialists and IT Subject Matter Experts. The purpose of this workshop is to expose customers and prospects to IT Service Intelligence and its capabilities for Business Service Monitoring. The workshop agenda includes:

• Introduction to IT Service Intelligence (ITSI) Concepts and Terminology
• Introduction to Business Service Monitoring
• Navigating ITSI
• Investigation of a degraded Critical Business Service
• Configuring Alerting and Proactive Monitoring of Critical Business Services

The workshop is designed for IT Operations teams, including Tier 1 and Tier 2 Analysts. In addition, Line-of-Business Owners and Service Managers will also leave with a better understanding of how ITSI can help elevate monitoring to view business service health and detect business impacting outages.