The Contact Center Evolution

Legacy contact center solutions are expensive, complex, and difficult to scale for spiking demand. But today’s contact center for higher education has evolved. Institutions are modernizing their contact center operations to improve the student experience, streamline administrative processes, and support fundraising campaigns. Auxiliary services, help desks, and health services also benefit. With Amazon Connect, Amazon Web Services (AWS) offers a cloud-based contact center designed to improve campus community experiences while reducing subscription costs by 31 percent and providing a 241 percent return on investment compared to other solutions.*

 

When: Tuesday, June 8, 2021 | 11:00 AM PT / 2:00 PM ET

Length: 30 minutes

In this webinar, you’ll learn about:
• Scaling possibilities to support the entire campus
• Adding a chatbot solution increases student engagement
• Conducting a simple setup (only takes five minutes)

Higher education IT and telecommunications practitioners and leaders with call center responsibilities seeking to understand how unreliable, expensive call centers can evolve with Amazon Connect

Speakers: 

Kevin Moore, Higher Education Customer Engagement Specialist, AWS