Best Practice in Customer Service: Giving Citizens the Service They Expect

Government agencies are facing increasing demand for citizen services across multiple channels (including self-service) while budget pressures are limiting their resources. Adding to the challenge are citizen service mandates such as the recent executive order to streamline service delivery.

Join Pegasystems and InformationWeek Government for this interactive webcast that explores emerging best practices for delivering timely, efficient and lower cost citizen services. In this hour-long session, you'll learn:

• How two agencies successfully enhanced service delivery and overall customer experience -- and the challenges they faced on the way

• Strategies for streamlining self-service and ensuring effective customer interactions by phone, email, web, social media and other channels

• Proven processes for meeting mandates such as the Customer Service Executive Order

• How to use tools that allow agencies to respond immediately to legislation and policy changes

• Insightful methods for using innovative technology to improve citizen experiences.

A great customer service experience is the product of a well-researched, well prepared, and well executed plan that puts the customer first in every aspect of your agency's culture and operations. Register today to secure your place in this revealing discussion of how to improve and streamline citizen service delivery.