Lessons from VA: Outracing Demand During a Crisis

The Department of Veterans Affairs has a huge mandate – to provide healthcare, benefits, and services to support the nation’s nearly 20 million veterans. In these extremely trying times, VA has met the health crisis with a remarkable expansion of IT-driven patient care capabilities, thanks to modernization of key underlying service architectures. VA innovated to outpace service demand during the coronavirus pandemic and as a result:

• Expanded telehealth capacity tenfold
• Increased telework capability
• Improved data analysis in its business intelligence unit
• Enhanced digital experience information and applications on VA.gov

Tune in on Wednesday, December 16 at 1:30 p.m. EST for a complimentary webinar to hear from VA’s CIO Jim Gfrerer, who will share how the VA prepared for unprecedented demand and continues on the modernization fast track.