Digital Transformation: Working Group Virtual Launch

Improving Customer Experience through Digital Transformation

Agencies are reevaluating their technology needs during this pandemic time. They are taking a critical look at what needs to be done to best serve their customers. Hear how these thought-leaders are proactively determining the best strategies to improve customer experience, while at the same time furthering their agencies Digital Transformation. This panel will discuss how federal agencies are handling the COVID-19 response and their path to move forward to help best serve their customers. 

Workforce Transformation in the time of COVID-19

This panel discussion will focus on how today’s extensive virtual working requirements have changed the priorities in immediate needs, accelerated and increased the importance of Digitizing the workforce, as well as created or revealed challenges in conducting efficient and successful workforce changes. Listen in as topic experts dive into the challenges their agencies went through, as well as the solutions that were created as a result of these challenges. How has the workforce had to transform due to COVID-19? Has the pandemic affected the Digital Transformation of the federal workforce?