7 Basic Quality Tools For Work Place Problems & Opportunities

Areas covered in the session:

The seven basic quality tools, which are the foundation of many workplace problem solving approaches, consist of:
1. The tally sheet or check sheet, which quantifies how often something occurs.
2. The histogram presents information from a tally sheet in the form of a bar chart.
3. The Pareto chart is a special histogram that helps focus attention on the vital few issues rather than the trivial many.
4. The cause and effect diagram is a brainstorming tool that helps a team identify potential root causes of a problem.
5. The process flowchart supports the process orientation of ISO 9001 and similar standards.
6. The scatter diagram allows graphical exploration of the relationship between two variables, such as a process condition and a critical to quality measurement.
7.  The control chart is a visual control that shows whether a process has deviated from its target (nominal).

Why Should You Attend:

Attendees will learn the applications as well as the mechanics of the seven basic quality tools. Attendees will learn, for example, not just the mechanics of a process flowchart but also what they can do with it in the workplace such as (1) support structure analysis in process FMEA, (2) support value stream analysis and the related Shingo process map that forces many wastes to become visible, and (3) support problem solving including root cause analysis. The concentration diagram meanwhile shows how the tally sheet can go well beyond just making marks on a sheet to show how often something occurs, a task which is now generally handled by computers. These seven basic quality tools can do a lot more than one might assume from their initial appearance.

Who Will Benefit:
All quality practitioners and operations managers

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