How an eCommerce Company Transformed to Offer Proactive Customer Experience

Pixartprinting, an eCommerce company, aspired to provide exceptional customer experiences. Its CRM landscape had on-premise legacy systems, broken processes, and data silos that created less than optimal customer interactions. The lack of visibility into customer data and associated insights made it challenging for the agents to identify existing customers.

Register for this webinar to learn how this company modernized its CRM landscape with a cloud-based solution using Zendesk and the Amazon Connect service on Amazon Web Services (AWS). With powerful artificial intelligence (AI) and machine learning (ML) tools at their fingertips, agents anticipate customer needs and proactively resolve them to delight customers. Through this new modernized contact center, agents are now empowered to deliver seamless omnichannel support, leading to 13% fewer abandoned calls.

In This Webinar, You'll Learn To:

• Deliver highly personalized customer service experiences
• Create a service-first CRM platform for all customer communications
• Complement your customer support solution with out-of-the-box AI and ML services from AWS, such as Amazon Transcribe and Amazon Comprehend
• Provide full visibility into every customer interaction with no siloed channels or fragmented data