The Citizen Experience in a Post-COVID World: A Guide to Modern Service Delivery

In response to COVID-19, more services (like license renewals and permit applications) are being brought online than ever.

But moving your intricate verification and approval process to new systems seems daunting. What are the most successful organizations doing to get there faster? According to Blake Morgan, nationally renowned customer experience futurist and best-selling author, the difference between success and failure in any digital transformation effort is customer orientation – and more specifically, focus on the overall user experience.

Join Blake in this virtual event where she’ll cover the critical components to modern service delivery.