[webinar] Teaching Your Front Line Staff to Ask BSA Questions

Overview:
During this webinar, we will discuss what questions to ask, the specific KYC/CDD questions, the general customer update questions, and most importantly, the questions related to suspicious activity. When this webinar is over, you will understand what information is available, how you should analyze the information, what your regulators expect from your institution and some of the dangers of not fully complying with KYC/CDD information gathering requirements. You will be able to apply what you have learned during this webinar to your job function immediately upon returning to work after the seminar.

Key Take Away:
This Bank Secrecy Act (BSA) training program will explain how to train your frontline staff to ask BSA questions so they can gather customer information; KYC data, CDD information, and account transactional data. This information is needed so that a customer profile can be obtained and so that your financial institution can successfully conduct the proper identification, monitoring, and reporting of suspicious activity. In addition, we will discuss why it is important for the front line staff and back-office employees to work together.