The Customer Experience (CX) Tipping Point



2018 was a landmark policy year for government customer experience.  With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX?

 

Join Medallia on April 24 for a special half-day summit dedicated to the craft of customer experience. We’ll dive into the new policies and what they may mean for your agency, but also go deeper and provide practical advice on improving experiences for citizens and employees alike.  You’ll learn how to go beyond CX compliance, leveraging these mandates to transform the way your agency delivers services and meets mission needs. Explore how to harness the benefits of great customer experiences from industry experts and connect with government colleagues to share common challenges and best practices.

 

Don’t miss this opportunity to make 2019 the year your customer journey truly begins.

Expected Number of Attendees

125

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, FCC


This event has no exhibitor/sponsor opportunities


When
Wed, Apr 24, 2019, 8:00am - 12:00pm


Cost
Complimentary:    $ 0.00


Where
InterContinental at the Wharf
801 Wharf Street
Washington, DC 20024
Get directions


Website
Click here to visit event website


Organizer
Medallia
GovExec


Contact Event Organizer



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