Best Practices for Improving Citizen Service

Web based citizen services have dramatically enhanced the ease and efficiency with which citizens can interface with government. These online services haven't always lived up to their promise, however. IT leaders need to leverage the cloud, implement best practices around security and scalability, and take a proactive approach to identity to effectively execute on a portal approach to citizen services.

 

The rise of cloud computing offers an alternative to the siloed services approach that we see today. It provides an opportunity to deliver services on a shared infrastructure, through a single portal interface. If a city can break down the walls - making it possible for health and education and housing to operate in a coordinated fashion, for example - it can deliver services with far greater depth and efficacy.

 

Join Okta for this on-demand webinar to discover: