Innovation in Technology - Delivering Better Government Services to Customers

Innovation in Technology 

DELIVERING BETTER GOVERNMENT SERVICES TO CUSTOMERS

2018 is shaping up to be a turning point for federal IT. Over the last several years, agencies have developed a growing range of citizen services—giving people easier access to information and services through a wide range of channels. These efforts are now shifting into high gear, as agencies increase their adoption of innovative technology, tools and processes to improve the efficiency and effectiveness of digital services and transform citizen engagement.

Innovation is essential. Agency leaders are under pressure to meet budget challenges while continually improving the federal customer experience. That won’t happen with traditional tools and tactics. Instead, as part of their broader modernization efforts, they are bringing in advanced and emerging technologies that both deliver immediate, tangible results and lay the foundation for future government services. This is happening now because leaders in Congress, the White House and agencies across government have a renewed focus on fostering—and funding—initiatives that strengthen federal IT programs through innovative approaches and technologies.

AFCEA Bethesda's Spring Symposium, Innovation in Technology – Delivering Better Government Services to Customers, will look at how this transformation is unfolding across government. Join us on March 1 as we explore the emerging role of key emerging technologies, such as advanced analytics, artificial intelligence, cognitive computing, robotic process automation and blockchain, and hear from thought-leaders from the White House and leading agencies.