CX Foundations Workshop

As the citizen experience company™, we offer interactive learning workshops that provide you with the tools to start elevating the citizen experience (CX) at your agency while also receiving continuing education credits.

Discover the theory and practice of designing a high-impact experience for the citizens your agency serves. Your CX toolbox will be filled with knowledge about how CX works so that you can lay your foundation for a solid future of transformed customer service.

Learning Objectives

This foundation course will build your CX toolbox to:

Improve communication between all touchpoints
Engage stakeholders through purposeful interactions
Connect the citizen experience within your organization
Enhance employee performance
Use robust tools, resources, and templates to implement CX into your culture

Course Takeaways

In this workshop, you will:

Create a vision
Define the components of design thinking
Recognize perceived relationships
Identify key stakeholders
Understand touchpoints
Develop and transform the citizen experience

Speaker and Presenter Information

Dr. Josh Plaskoff is the Director of Learning and Technology Service Development for HighPoint Global. He is responsible for developing innovative learning and technology solutions that transform the citizen experience.

Nancy Wulff is the Senior Learning Experience Designer for HighPoint Global. She brings her citizen-centric passion to develop citizen experience learning initiatives.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC