Executive Insights to Enhance Citizen Experience through Measures that Matter

Advancing systems and processes are revolutionizing the ways in which the federal government provides critical services channel-by-channel.  Citizens expect to interact with government in new ways and so, too has the White House asked federal managers implement best practices from the private sector.

This year’s CX Summit [Customer Experience Summit] program, “Delivering an Omni-Channel Experience through Measures that Matter” will focus on the key components of an integrated experience where completing a transaction is easy to understand, easy to complete and information is immediately pre-populated across the channels.  The American Council for Technology and Industry Advisory Council (ACT-IAC) CX Summit agenda includes outcome-based deliverables, best practices and thought leadership, borne from ACT-IAC Customer Experience Community of Interest (COI).

Who should attend?

• Senior executives from government and industry who are working to help the federal government deliver world-class customer service to its citizens
• Technology, business process and citizen-centric professionals

What you’ll gain from this event?

• How to deliver an omni-channel experience
• How to establish measures for the customer journey; and not purely quantitative
• Insights from real-world examples and discussion, along with question and answer sessions