Turning the Service Operations Maturity Model into a Roadmap for Enterprise Success

Used as a guideline, gap analysis, or road map of "must haves" for IT enterprises to be transformational, the Service Operations Maturity Model can help IT management cross-functionally to rapidly achieve a wide variety of measurable successes without over-spending already tight budgets. 

This seminar will provide actionable information on how Visibility, Availability, and Agility in Service-Oriented Operations can extend their investments in IT Service Management, be a force multiplier to Cybersecurity teams, and help empower stakeholders supporting their agency's FITARA compliance regulations.

Sessions include:

• Beyond ITSM: Bridging the gap from IT Service Management to Operations Management to improve customer service, reduce outages, and free up budget for innovation
• Beyond Cybersecurity: Turning Service Operations Management into a Force Multiplier for Cyber teams and technologies
• Beyond FITARA: Identifying and automating the detail steps that help CIOs to business justify IT portfolio spending