Using Measures and Metrics to Deliver Citizen Centric Services
Developing performance measures is frequently cited as one of the most difficult jobs a government manager can face. Numerous obstacles exist, from obtaining stakeholder input to measuring what truly “matters” rather than what is easy to count. In order to provide the optimum level of service to citizens, government agencies must measure by outcomes and not process.
Join The Performance Institute and IBM as we explore how to use measurement and analytics to improve program performance.
During this complimentary dialogue you will hear from leading experts about the role of performance measures in improving customer and citizen service delivery.
Speaker and Presenter Information
Jon Desenberg, Senior Policy Director, The Performance Institute. You will learn how to: � Deliver citizen centric services � Gain senior executive and stakeholder support for your measurement and management process � Provide a long-term strategic vision � Gather and analyze performance data and results � Make recommendations for improvement � Monitor implementation of improvement plansWhen
Wed, Sep 15, 2010, 8:30am - 10:30am
Where
Millenium Hilton
55 Church Street
New York, NY 10007
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Website
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Organizer
The Performance Institute
