Customer Experience Management in Telecoms Nordics 2015

With a reduction in the use of binding periods arriving at a time when consumer trust is low, operators must up their game and deliver the service that customers expect in order to retain and grow their customer base. CEM in Telecoms Nordics will showcase results-driven case studies so you can ensure your service is a cut above the rest.

Learn from the region's CEM in Telecoms pioneers how to listen to and act on the Voice of the Customer to enhance their satisfaction, and find out how to leverage digital and social channels to maximise customer engagement and reduce operating costs. Plus, learn the strategies for success from iconic Nordic brands from outside of the telecoms industry and find out how you too can turn your customers into true advocates of your company.

With over 65% operator attendance across the entire CEM in Telecoms global series of events, this is clearly the "must-attend" event for Nordic and Baltic operators to determine how to maximise the results of their CEM programmes. Don't miss out - join us in Stockholm this April!