The Evolution of Service Request Management: Best Practices, Tips, and Tricks

New cloud-based software tools are helping IT managers of public sector agencies do more with less. These tools enable your staff to be more efficient and productive with out-of-the-box ITIL-based best practices and processes - from password resets and network access to new hire processing. They also allow end users the capability to initiate routine service requests via a self-service portal.

Join us for a complimentary webcast as Mark Hodge, Senior ITSM Consultant at Stonebridge, walks you through the best practices, tips, and tricks of Service Request Management using these new tools, including:

• Basics of Service Request Management
• Service Request Management - Roles and Responsibilities
• Tips on How to Train Your End Users to Select the Correct Service Request
• Service Request Lifecycle Strategy
• Designing a Service Request Solution

Interested but cannot attend at this time? Sign up to receive a copy of the archived presentation.

Questions? Contact me.
Christine Hanahan
Salesforce Government Team at
Carahsoft Technology Corp.
703-230-7496 (Direct)
888-66-CARAH (Toll-Free)
[email protected]     
www.carahsoft.com/cloud/salesforce.php 
@Carahsoft | @SalesforceGov